Careers

Are you a certified, awesome IT tech that speaks English (not just Nerd), believes in delivering the very best in customer service, and loves to help others? If so, you've come to the right place!

Got what it takes?
If so, please fill out our application and send it to us with your resume.

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NOW HIRING

Open Positions

TIER 1

Tier 1 Technicians

“Nerds”
The role of Tier 1 Support is to provide the first line of support to end users on a variety of technical issues. Identifies, researches, and resolves technical problems. These specialists solve basic consumer issues and have a general understanding of the product and services. They gather customer information, analyze symptoms and determine the basic problem(s).

RESPONSIBILITIES INCLUDE

  • Problems with usernames and passwords.
  • Physical layer issues.
  • Provide contact and incident resolution to customers with hardware, software and application problems.
  • Verification of hardware and software setup.
  • Installation, reinstallation and uninstallation issues.
  • Document the incident status in the incident database tool.
TIER 2

Tier 2 Technicians

“Super Nerds”
The role of Tier 2 Support is to provide the second line of support to end users on a variety of technical issues.

RESPONSIBILITIES INCLUDE

  • Identifies, researches, and resolves technical problems.
  • These specialists have more experience and knowledge and can assist Level 1 specialists with basic technical problems.
  • They investigate the issues raised and check for known solutions to complex issues.
  • They also review work orders to determine the extent of Level 1 support already given and how long Level 1 specialists have been working with the customer.
  • This permits them to manage their time effectively.
  • If a solution is not determined, the issue is raised to the next level.
TIER 3

Tier 3 Technicians

“Super Duper Nerds”
The role of Tier 3 Support is to provide the third line of support to end users on a variety of technical issues.

RESPONSIBILITIES INCLUDE

  • Identifies, researches, and resolves technical problems.
  • These specialists handle the most difficult problems and are experts in their field, sometimes assisting both level 1 and level 2 specialists.
  • They also research and develop solutions for new or unknown issues.
OPERATIONS

Operations Nerd

“Office Manager Nerd”
The role of Office Manager Nerd is to provide the first line of support to end users as well as back end support to our growing team of Nerds.

RESPONSIBILITIES INCLUDE

  • Answering and fielding incoming client communication and phone calls.
  • Data input and analysis with Accounting Software.
  • Managing receivables and payables.
  • Describing and clarifying technology services provided.
  • Developing marketing communications.
  • Strong accounting background REQUIRED.
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