What are managed IT services?
Managed IT services means an outside team handles your day-to-day technology, instead of you waiting until something breaks. That covers monitoring, maintenance, and help desk support. Prime Cyber manages this on an ongoing basis so problems get caught early.
How is this different from calling someone only when something breaks?
That's usually called break-fix support, and it comes with unpredictable costs since you're paying every time something goes wrong. Managed IT support is proactive: we monitor your systems and catch issues early, for one predictable monthly cost.
Do I need a long-term contract?
Managed IT plans are ongoing by design, since proactive support only works with consistent monitoring over time. If you need a single repair or a one-time project instead, we handle that too, with no ongoing contract required.
What size businesses do you work with?
Prime Cyber is built for small businesses, generally under 100 employees. Most don't have the budget or need for a full in-house IT department.
Is cybersecurity included, or is it a separate service?
Cybersecurity can be part of a full managed IT plan. It can also be set up as its own service if that's what your business needs. Either way, monitoring, endpoint protection, and compliance support are handled by the same team.
What happens if we get hit by ransomware or lose data?
Our cybersecurity services focus on prevention and monitoring, and our data protection services handle backup and recovery specifically. Together, an attack or failure becomes something we recover from quickly, rather than something that shuts your business down.
Do you support remote or hybrid teams?
Yes. Network, cloud, and communications services cover your team wherever they're working, not just in a single office.
Can you support both Mac and Windows?
Yes, our IT management services cover both operating systems, along with the mobile devices and software your team already uses.
Do you offer IT consulting without full management?
Yes. Strategic IT consulting is available on its own, for businesses that want guidance without handing over day-to-day management.
We already have some in-house IT help. Can you still work with us?
Yes. We can work alongside an existing in-house team, taking on specific systems or projects instead of replacing what's already there.
How fast do you respond to support requests?
Response speed is a priority for us, especially for issues that stop your team from working. Support is also handled by a team that already knows your setup, instead of starting from scratch.
Get in touch and we'll set up a conversation to learn about your business and your current setup. From there, we build a plan around what you actually need, rather than a one-size-fits-all package.
