Prime Cyber's Code of Ethics

How we hold ourselves accountable to every client we work with.

Why We Publish a Code of Ethics

Trust is hard to prove in IT and cybersecurity. You're handing someone access to your systems, your data, and often your customers' data, based on their word that they'll handle it responsibly. Prime Cyber holds itself to a formal code of ethics for exactly that reason.

We're a member of the National Society of IT Service Providers (NSITSP), and we hold ourselves to their published code of ethics.

That code breaks down into four commitments. Here's what each one means, and how it shows up in the way we work.

Competence

We Only Advise Where We Have Expertise

The code requires that you represent your skills and abilities accurately and maintain expertise through ongoing education and experience. For a small business owner, this matters because you're usually not in a position to verify a technical recommendation yourself.

If a provider overstates what they know, you end up with the wrong fix, or the wrong tool, for a problem you were trusting them to solve correctly. We tell you directly when something falls outside our expertise, rather than guessing.

Conflict of Interest

Advice Based on What Helps You, Not Us

IT providers often have vendor relationships, resale margins, or partner incentives tied to specific products. The code requires disclosure of any conflict of interest and recommends what's genuinely best for the client, rather than what benefits the provider.

You shouldn't have to wonder whether a recommendation is about your business or about someone else's commission. We tell you when we have a stake in a recommendation, and we don't suggest anything we wouldn't use ourselves.

Confidentiality

Your Data Stays Yours

The code requires treating client information as confidential, documenting how that confidentiality is maintained, and never using privileged access for another client's benefit without permission. An IT provider sees more of your business than almost anyone else you work with: financial systems, customer records, internal communications.

That access only works in your favor when it's backed by a documented process, not just simple trust. We document how client data is protected, and that protection doesn't change based on the size of the account.

Commitment to Clients

Consistently Acting in Your Best Interest

The code sets a standard of honesty, competence, transparency, and professionalism as the basis for competing for business, and it holds other IT providers and vendors to that same standard.

A code of ethics is easy to publish and easy to ignore. We treat it as the standard we're held to and use it to guide every decision.

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